By placing an order please note you are agreeing to the following terms and conditions.
Orders
Each piece of jewellery and silversmithing is handcrafted by Iona with great care in her workshop.
Prices shown on this site are in GBP and are inclusive of VAT at the current UK rate. Iona takes care to ensure all product descriptions and prices are accurate.
All products remain the property of Iona Hall Jewellery until payment is received in full.
Delivery
Each piece is made to order, so please allow for processing time. Typically, your order will be ready for posting within two weeks. If you’ve ordered a silversmithing piece, it will be a pre-made unique item, and will be dispatched within a few days.
Iona reserves the right to adjust this timeline if necessary. Should there be any delays, Iona will notify you immediately. If you require your order by a specific date, please email Iona directly.
Iona uses Royal Mail for shipping and cannot be held responsible for any delays caused by postal services or customs checks. Depending on the value of your item, it will be shipped via either Special Delivery or First Class Signed For.
International orders are available with the following shipping fees: £30 for orders up to £250 in value, and £60 for orders exceeding £250. All international items will be sent with a tracked and signed-for service.
All jewelry purchases will arrive beautifully packaged in bespoke Iona Hall packaging.
Returns & Exchanges
Most items can be returned or exchanged within 14 days of receiving your order if you are not completely satisfied. The jewelry must be unworn and in its original condition.
To arrange a return, please contact Iona via email as soon as possible. We kindly ask that you return the item(s) in the packaging in which they were originally sent.
You are responsible for the cost and safe return of the item(s) to Iona Hall Silversmith. Please ensure that items being returned are packaged securely and sent using a tracked and insured service. Unfortunately, we cannot offer a refund if the item is damaged or lost during return shipping.
Please note that commissioned pieces and silversmithing items are non-returnable.
Cancellations
Orders must be cancelled or amended within 24 hours after purchasing. Please email Iona should this situation arise.
Repairs
If you receive an order that is damaged or faulty, please contact Iona immediately via email. Where possible, we will endeavour to repair faulty items or replace them. Quality and craftsmanship is of our utmost concern. In the rare case that this is not possible, we will refund you in full for your order.
Privacy policy
We respect your privacy. We will not publish or otherwise give away your address.
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by an independent secure online payment service provider. We accept payment online by credit or debit cards (Visa, MasterCard) via the secure wix payment, or through Paypal. You'll be able to change your subscription settings at anytime.